Shipping & Returns
Your order means the world to us. In order to fulfill our mission of attention to detail, we take each order very seriously. As each piece is handmade by our tailors, shipping can take longer than bigger chain stores. Please allow 2-4 days for us to create and carefully package and ship your pieces.
RETURNS & EXCHANGES
We want you to LOVE your Gemelli robe! If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund the full amount paid (less shipping charges) within 7 days of customer receipt of the shipment.
For returns or exchanges, please email us at email@example.com to request a Return. Items cannot be returned or exchanged without this email. Please allow 24-48 hours for your return to be accepted.
Before returning your items, please make sure your return fits the following requirements:
Return request mail sent to firstname.lastname@example.org within 7 days of customer receipt of the shipment.
All items must be returned in unworn condition with original tags and packaging.
Please package your items carefully to ensure damage does not occur during reshipment; customers will not be refunded for shipments that were packed improperly and were thus damaged in transit.
Please allow two weeks for us to receive and issue your refund, whether it be in original payment form or online credit.
If you would like to collect your items in person please leave a note at the checkout and we will send you our collection address. (We are based in Dubai)
Please allow at least four days for us to create and carefully package and ship your pieces. We promise to ship your items as fast as we can without sacrificing attention to detail.
When placing your order, please include all relevant address information (villa/apartment, street , community, etc). In the event you need an address correction, please contact us immediately email@example.com.
Gemelli cannot be held responsible for orders that are deemed undeliverable. Unfortunately, customers will be held responsible for any returned shipment.
For orders outside of the GCC please allow 7 working days for delivery.
Delivery in Dubai is FREE.
The rest of the UAE will charged a 25 AED flat fee for shipping. For orders outside of the GCC a 45 AED fee will be charged
Once your order is ready to be shipped our courier will call to arrange your delivery. Please answer any unknown numbers and provide correct contact details to avoid any delays.